---
title: "Terms and Conditions | Cleo"
description: "These Terms and Conditions outline the rules and regulations for using our platform."
canonical_url: "https://usecleo.io/legal/terms"
last_updated: 2026-08-19
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> Index of every page on this site: [llms.txt](https://usecleo.io/llms.txt)

**Legal**

# **Terms and Conditions **

Last updated: 19 August 2026

## General

These terms and conditions govern the access to, use of, and subscription to Cleo, being the AI-powered service branded under that name, together with any related software, content, outputs, features, and ancillary paid or unpaid services forming part of it, made available by , with its registered office at , and apply between and each business, professional, entrepreneurial, trade, or other non-consumer user purchasing or using the same. By accessing or using Cleo or the services, the user represents and warrants that it is acting solely in the course of its business, professional, entrepreneurial, or trade activity and not as a consumer within the meaning of any applicable consumer-protection legislation.

may amend these terms and conditions unilaterally at any time by posting or otherwise communicating the updated terms through Cleo or any designated channel. The terms applicable shall be those in force at the time of completion of the relevant purchase order or, where no purchase is involved, at the time of access to or use of Cleo or the services. Continued use of Cleo or the services after any amendment constitutes acceptance of the amended terms.

Each electronic step provided for the purchase, access, activation, or use of the products or services forms an integral and essential part of the contract between the parties.

These terms and conditions shall be interpreted so far as possible to be valid and enforceable under applicable law. If any provision is found to be invalid, unlawful, or unenforceable in any jurisdiction, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

For the purpose of determining the user's identity, location, and applicable onboarding, billing, compliance, and service requirements, may rely on the information provided by the user and, secondarily, on technical data including the user's IP address.

## Service description

The subject matter of the contract is the provision of Cleo, being an AI-powered information, analysis, productivity, and assistance service, together with any related features, interfaces, documentation, support, and subscription plan benefits made available by . The user acknowledges and agrees that Cleo is an AI-powered service and generates content, suggestions, analyses, summaries, drafts, and other outputs through automated systems, and that the user is interacting with or receiving outputs from an artificial intelligence system rather than a human. The user further acknowledges and agrees that such outputs may be incomplete, inaccurate, outdated, biased, non-unique, misleading, or inappropriate for the user's purposes, and that all outputs must be independently reviewed, critically assessed, and verified by suitably qualified human professionals before reliance, communication to third parties, or implementation.

Cleo and any output made available through it are provided for general informational and business-use purposes only, do not constitute legal, tax, accounting, medical, investment, financial, brokerage, fiduciary, or other regulated professional advice, do not constitute a recommendation, solicitation, endorsement, or offer to buy or sell any product, service, security, or asset, and are not a substitute for advice from a qualified professional. The user is solely responsible for any decision made or action taken in reliance on any output, and for ensuring that its use of Cleo and any output complies with all applicable laws, regulations, and third-party rights.

Without limiting the generality of the foregoing, Cleo currently incorporates, amongst other things, the following features and capabilities: (i) an interactive chat function through which the user may converse with Cleo and obtain information; (ii) a bespoke planning function enabling Cleo to build tailored marketing plans, commercial strategies, and advertising plans suited to the user's specific business context; (iii) an integrated programme personalised to the individual user; (iv) a funnel debugger function designed to identify the root cause of issues within the user's sales or marketing funnel and to suggest solutions; and (v) access to a knowledge base when responding to user queries. The features available to any given user shall depend on the subscription tier selected. reserves the right to modify, expand, or withdraw any feature at any time.

## Acceptance, refusal and account suspension

The conclusion of a contract for access to Cleo, and in any event the access to or use of Cleo or the services, constitutes the user's full acceptance of these terms and conditions, any applicable cancellation or refund terms stated herein, the privacy notice, and the cookies notice.

Before providing access to Cleo or any component thereof, reserves the right to refuse, suspend, or cancel any order or account originating from: (i) users who, directly or through family members, affiliates, or other related parties in the broadest sense, are involved in any dispute, including extra-judicial dispute, with or its related parties; (ii) users who have breached, even in part, the applicable Cleo terms of use, these terms and conditions, any applicable cancellation or refund terms, the privacy notice, or the cookies notice; (iii) users involved in fraud, in particular cyber fraud or payment-card fraud; (iv) users who have submitted false, incomplete, inaccurate, misleading, or third-party identification data, or who refuse to confirm their identity; or (v) users for whom payment is not authorised or pre-authorised by the relevant payment network or provider.

To subscribe to or access Cleo, or to access any free or paid features or services forming part of it, including where the user may previously have subscribed to or accessed the same or a similar offering through another platform, registration and identification are required.

## Orders and payment

The display or communication of Cleo subscription tiers, plans, features, and related information does not constitute an offer capable of acceptance, but only an invitation for the user to make an offer, which the user may submit through the subscription procedure in force at the relevant time. Once the order has been submitted, may accept it and, if so, shall notify the user through the procedure then in force, for example by means of a specific screen and/or a dedicated e-mail. Only at that time shall the offer be deemed accepted and the contract concluded. The user expressly acknowledges that any acknowledgement of receipt of the order does not in any way constitute acceptance of it. In the event of refusal or cancellation of the order prior to acceptance, no sum shall have been charged to the user and accordingly no refund obligation shall arise.

Submission of a purchase order constitutes full acceptance of the Cleo terms of use, these sale and use terms, any applicable cancellation or refund terms, the privacy notice, and the cookies notice.

The Site contains descriptions of each product and service offered through it. The user may request further information by e-mail at [support@usecleo.io](mailto:support@usecleo.io).

Unless otherwise stated, prices are expressed in euro and are exclusive of VAT, sales tax, use tax, and any similar indirect taxes unless such taxes are expressly stated to be included. Prices and the reference currency may be changed at any time without notice by and shall be deemed fixed at the time the user submits the relevant order. Where indicated, additional charges may apply.

If any applicable VAT, sales tax, use tax, or similar indirect tax rate changes between the time the order is submitted and the time of invoicing or supply, may notify the user of the variation and require payment of the additional amount. If the user fails to pay any increase within fourteen (14) days of request, may cancel the order. All sums already paid by the user are non-refundable.

Accepted payment methods may include Visa and MasterCard credit or debit cards, PayPal, bank transfer, coupons, Stripe, and any other methods indicated from time to time. Relevant payment information shall be used by for processing all sums due and for compliance with applicable tax, sanctions, anti-terrorism, anti-money laundering, and fraud-prevention obligations. may amend the accepted payment methods at its discretion and without notice.

## Acceptable use

Although the user may use the services and outputs within its own professional, entrepreneurial, or business activities, the user undertakes not to resell, sublicense, redistribute, publish, or otherwise make available the services, outputs, or underlying materials, in whole or in part, except as expressly permitted in writing by , not to copy or create derivative competing products from them, not to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, models, training data, prompts, or underlying logic of Cleo or any component thereof, not to use automated means (including bots, scrapers, or bulk-query tools) to extract content or outputs from the service, and in any event not to engage directly or indirectly in acts of unfair competition with .

Without limitation, the user shall use Cleo responsibly, lawfully, and with appropriate human oversight, and shall not use Cleo or any output: (i) in violation of any applicable law, regulation, sanction, court order, regulatory requirement, or third-party right; (ii) to generate, disseminate, or facilitate fraudulent, deceptive, defamatory, harassing, discriminatory, hateful, obscene, unlawful, or misleading content; (iii) to impersonate any person or entity or misrepresent the source, nature, or human authorship of any content; (iv) to provide or hold out the output as personalised legal, tax, accounting, medical, investment, financial, or other regulated professional advice; (v) for automated decision-making producing legal or similarly significant effects on any individual without appropriate human review and all safeguards required by applicable law; (vi) to develop, train, benchmark, or improve any competing model, system, or service; or (vii) in any manner that could reasonably be expected to create undue risk of harm to persons, property, rights, or compliance obligations.

## Subscription terms

In relation to the Cleo subscription service ("Subscription"), the following specific terms shall apply and shall prevail over any other conflicting provisions:

1. Cleo may be offered in various subscription tiers, the names, prices, and characteristics of which are described in greater detail on the relevant pricing page.
2. The price of each Cleo subscription tier includes the products, services, usage allowances, and features specified for that tier on the relevant page.
3. Each subscription tier includes a limited number of usage credits per subscription period ("Credits"). Credits are consumed each time the user submits a query or request to Cleo, and the number of Credits deducted per interaction depends on the nature and complexity of the operation performed. Credits are non-transferable, non-refundable, and shall not carry over to a subsequent subscription period unless expressly states otherwise. Once the Credit allowance for a given subscription period is exhausted, the user may not submit further queries or requests until the subscription renews, unless the user upgrades to a higher subscription tier or purchases additional Credits.
4. All other products and services offered by and not expressly included in a given subscription tier are excluded and may be purchased separately by the user.
5. At any time, the user may upgrade (but not downgrade during the current subscription term) to a higher subscription tier, and from that time the conditions corresponding to the new tier shall apply.
6. The Cleo subscription is offered on a monthly or annual basis and renews automatically at the end of each subscription period (monthly or annual, as applicable), provided that: (i) users who cancel the subscription may be refused re-admission except at the sole discretion of ; (ii) may exclude or suspend any subscribed user at its discretion for breach of these terms or any applicable terms of use, and no refund of any portion of the subscription fee shall be due in such circumstances; (iii) in both of the foregoing cases, it is understood that the user may continue to use only such materials, records, and outputs as were lawfully made available to it before the effective date of cancellation or exclusion, subject always to these terms; (iv) before annual renewal, the user may downgrade to a lower subscription tier for the renewal term.
7. Payment for the subscription shall be made in a single amount at the beginning of each subscription period (monthly or annual, as applicable). Where an annual subscription is selected, payment shall be made in full at the beginning of each subscription year, subject to any instalment option that may be offered and approved by the relevant financing company.

## Force majeure, cancellation and refunds

Performance of 's obligations may be suspended in the event of any unforeseen event or force majeure preventing or delaying performance. Such events include, by way of example and without limitation, war, riots, terrorist threats, insurrections, strikes, epidemics, pandemics and related measures, internet or telecommunications failures, power outages, cyber incidents, failures of hosting or third-party suppliers, shortages attributable to third parties, governmental action, and incorrect information supplied by the user. shall use reasonable efforts to inform the user of the occurrence of the unforeseen event or force majeure within thirty (30) days of becoming aware of it; failure to provide such notice within this period shall not constitute a waiver of 's right to rely on such event. If suspension continues for more than fourteen days, the user may cancel the affected order and shall refund any amounts already received for the affected undelivered portion of the service.

As these terms are intended for business and professional users only, no statutory consumer cancellation or withdrawal right is granted except to the extent mandatorily required by applicable law. To the extent any consumer cancellation or withdrawal right is found to apply notwithstanding the foregoing, the user expressly acknowledges and agrees that by accessing or using the service, which consists of the supply of digital content not supplied on a tangible medium, any such right is waived upon first access or use. Save as mandatorily required by applicable law, all amounts paid by the user are strictly non-refundable. The user's sole remedy in the event of dissatisfaction is to elect not to renew the subscription at the end of the then-current subscription period.

Customer care may be contacted by e-mail at [support@usecleo.io](mailto:support@usecleo.io). Unless otherwise expressly stated, customer care is provided in English only and during the business hours communicated from time to time on the Site.

## Communications, governing law and disputes

By accepting these terms, the user expressly agrees that any conversations or communications, including by messaging or telephone, with sales personnel, onboarding staff, support personnel, or business development representatives may be recorded, retained, and reviewed for service delivery, training, compliance, dispute resolution, and quality-improvement purposes, in accordance with applicable law and the privacy notice.

These terms and conditions, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of laws principles.

It is expressly agreed that any controversy, dispute, or claim arising out of or relating to these terms and conditions, Cleo, the services, any output, or any transaction between the parties, whether existing at the date these terms take effect or arising thereafter, shall be resolved exclusively by binding arbitration pursuant to the Delaware Rapid Arbitration Act, 10 Del. C. §§ 5801 et seq. ("DRAA"). Unless the parties enter into a written agreement signed by them that modifies or disapplies the rules otherwise applicable to arbitrations under the DRAA as adopted by the DRAA and the Delaware courts ("Arbitration Rules"), the DRAA and the Arbitration Rules shall govern all aspects of the arbitration. Class arbitration, collective arbitration, representative actions, and consolidation with other matters shall not be permitted, and the arbitrator shall have no authority to conduct the same. The parties agree that arbitration shall be the sole and exclusive forum for resolving disputes falling within this clause, save only as provided in clause 28. If any party commences court proceedings in breach of this arbitration clause, such action shall be subject to dismissal or stay and the reimbursement of the costs and expenses incurred by the party required to respond to it, to the fullest extent permitted by law. Unless the arbitrator determines that a different allocation is warranted, the unsuccessful party shall bear the costs of the arbitration, including the arbitrator's fees and the reasonable legal fees and expenses of the prevailing party. The number of arbitrators shall be one. The seat and place of arbitration shall be Delaware, USA. The language of the arbitration shall be English only.

Notwithstanding the preceding clause, and its affiliates shall be entitled at any time to seek interim, emergency, injunctive, specific performance, conservatory, protective, or other urgent relief, for any actual, threatened, or suspected damage, misuse, breach, or violation of any intellectual property right, proprietary right, confidentiality obligation, payment obligation, contractual undertaking, policy, or condition, including expressly the Cleo terms of use, these terms and conditions, any cancellation or refund terms, the privacy notice, and the cookies notice, in any court, tribunal, or forum of competent jurisdiction anywhere in the world, and the user irrevocably submits to such proceedings for those purposes.

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## Sitemap

See the full [sitemap](https://usecleo.io/sitemap.md) for all pages.